Before returning products to us, please note the following:
- We are unable to reimburse postage costs incurred for returned/exchanged products unless it has a defect, is otherwise faulty, or we have shipped the incorrect product to you.
- If you intend to reject or return a product, please notify us online. Please do not throw the product away without receiving confirmation from a Big Organic Basket representative. In the event of a faulty product, we reserve the right to request for evidence of the fault to be provided.
- Certain products such as perishable items, cosmetics, personal care items or final sale items are not eligible for returns.
- We reserve the right to refuse an exchange or refund if the product(s) in question do not meet the above guidelines.